Return Policy
Your 100% satisfaction is our main goal.
Mushyluv offers a 100% satisfaction guarantee with returns processed without any restocking fees, subject to the conditions below.
MushyLuv Returns
1301 Justin Road, Ste 201440
Lewisville, TX 75077-2183
| Category | Policy Details |
| General Return Window | The return must be post-marked within 30 days of receiving the item. |
| Eligibility | Items must be unused and unassembled, in their original condition, and in their original packaging, complete with all tags, instructions, and inserts. |
| How to Initiate a Return | You must contact Mushyluv Customer Care via the contact page before shipping the return. |
| Return Shipping Cost | The customer is responsible for the fees/costs associated with the return shipment, except in cases of damage during shipment or manufacturing defect. |
| Shipping Method | Unless otherwise specified, all returns must be shipped via the original shipping method (UPS, USPS) and must include tracking numbers. |
| Refund Method | Credit card orders are refunded as a credit to the card. Orders paid by check receive a check. |
| Refund Amount | You will be refunded the full purchase price, including tax, and original shipping (except when the customer is responsible for return shipping costs). |
| Processing Time | Please allow 1 week after your order has been received for processing the refund. |
| Return Address | Mushyluv, 1301 Justin Rd Ste 201440, Lewisville TX 75077-2183 |
| 30-Day Money Back Guarantee | For products backed by this guarantee, the same 30-day contact and return window applies for a full refund (purchase price + tax). |
| Order Cancellation | If a cancellation request is received after the order has been shipped, the request will be denied. The customer must submit it as a return and pay for return shipping charges. |
| Incorrect, Defective, or Damaged Items | DO NOT send these items back prior to contacting Customer Care. If an item is damaged, promptly take photos of the damaged item and the packaging it arrived in. Mushyluv will work with you to send a replacement quickly. |
| Exception: Made-To-Order Products | Made-to-order products cannot be returned. Cancellation requests for these items must be made within 48 hours of placing the order. |
